Effective Date: 23-Nov-2024
Last Updated: 23-Nov-2024

At Gift Press Studio, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we offer a comprehensive Returns and Refund Policy to provide you with peace of mind. Please read the following terms carefully.

Returns Eligibility

We accept returns on most products within 7 days from the date of receipt, provided the following conditions are met:

  • The item is unused, in its original condition, and in its original packaging.
  • The item is not a personalized or custom product, unless damaged or defective upon receipt.
  • The item is returned with proof of purchase (order confirmation or receipt).

Note: Custom or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom items, unless defective.
  • Gift cards, vouchers, and downloadable digital products.
  • Sale or discounted items, unless otherwise stated at the time of purchase.
  • Products that have been opened, used, or altered in any way.

How to Return an Item

To return an item, please follow these steps:

  1. Contact us at support@giftpressstudio.com or 8860305956 within 7 days from the date of delivery to request a return authorization.
  2. Provide your order number and details about the item you wish to return.
  3. Once your return request is approved, we will send you a return shipping label or instructions for the return process.
  4. Carefully pack the item, ensuring it is secure to prevent damage during shipping.
  5. Ship the item back to us, using the return label or method provided.

Please Note: You are responsible for return shipping costs unless the item is defective or damaged upon receipt.

Refunds

Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If your return is approved:

  • We will process your refund within 7–10 business days.
  • The refund will be issued to the original payment method used during the purchase.
  • Shipping charges are non-refundable, unless the item is defective or we made an error with your order.

Note: Please be aware that it may take some time for the refund to appear in your account, depending on your payment provider.

Exchanges

If you wish to exchange an item for another product, we recommend returning the original item for a refund and placing a new order for the desired product. This ensures that the exchange process is quick and straightforward.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will:

  • Offer a full refund, including return shipping charges, or
  • Replace the item at no additional cost to you.

Please provide photos of the damaged or defective item to help us expedite the process.

Canceling an Order

If you wish to cancel an order, please contact us as soon as possible. Once the order has been processed and shipped, it cannot be canceled. In this case, you may follow our return procedure once the item arrives.

Order Issues

If there are any issues with your order, such as incorrect items or missing products, please reach out to us within [insert number of days] of receiving the package. We will resolve the issue promptly by issuing a refund, replacement, or exchange.

Contact Information

If you have any questions or concerns about our Returns and Refund Policy, please do not hesitate to contact us:
Gift Press Studio
Email: support@giftpressstudio.com
Phone: 8860305956

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We appreciate your business and are here to ensure your shopping experience is as smooth and satisfying as possible. Thank you for choosing Gift Press Studio!